Refund policy

1. Return Window: We offer a 4-day return policy from the date you receive your order. To be eligible for a return, your item must be unused, unaltered, and in the same condition that you received it. It must also be in its original, undamaged packaging.
2. Exceptions & Non-Returnable Items: Due to hygiene and safety reasons, we cannot accept returns on: Opened or used cosmetics, skincare, or personal care products. Items purchased during clearance, flash sales, or marked as "Final Sale." Gift cards.
3. Damaged, Defective, or Incorrect Items: Your satisfaction is our priority. If your item arrives damaged, defective, or if you received the wrong product: Please inspect your order immediately upon receipt. Contact us within 24 hours of delivery. Provide your order number and clear photos of the damaged/incorrect item. We will gladly arrange a complimentary replacement or full refund.
4. How to Initiate a Return: To start a return, please contact our support team with your order details. Shipping Fees: Unless the item arrived damaged or incorrect, customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable.
5. Refunds & Processing: Once we receive and inspect your returned item, we will send you an email notifying you that we have received it and whether your refund has been approved. If approved, your refund will be processed automatically back to your original method of payment within 5 to 10 business days (depending on your bank or card issuer).